User-centric design is the practice of studying the service from the viewpoint of the customer on a variety of levels, identifying what is important and improving the service in response to the insights gathered. Peasum deploys this approach in order …
Peasum Blog Articles.
Peasum recognises that successful transformational change needs to happen alongside delivering cost efficiencies. Consequently, we work with your business teams to ensure the delivery of cost reductions are sustainable. This should also be linked to a demonstrable improvement in overall customer …
Peasum specialises in enabling organisations within the Third Sector unearth creative ways to keep their doors open. Peasum works with organisations to find smarter ways to work so that staff & volunteers can operate effectively & efficiently.
For many 3rd sector organisations, there are concerns about how the recent crisis has negatively impacted their ability to deliver planned objectives, even where there is a surge in demand for services due to the impact of the global pandemic …
Step 2: Drilling Further – Characteristics of Poor Service Ethos The following are some examples of an insufficiently focused Technology Support & Delivery function’s service ethos: Condescending end-user approach: It is not unusual to find that some staff are IT-literate and …
One of the biggest challenges faced by Technology Solutions teams and their clients originate from a lack of empathy for user needs.
2021 has been a year to remember.We look forward to driving valuable partnerships and helping you connect your business to growth. See you in 2022!
How to improve organisational capacity for sustainable growth. No. 2 Empower your workforce with the “right tools for the job” improving business delivery through: Structured & Optimised Processes that link everything togetherDeveloping robust and standardised business processes that ensure the …
Empower your workforce with the “right tools for the job” improving business delivery through: Robust Technology Systems To enhance the service provision to customers by reducing the number of hand-offs and increasing ways in which they can access business services Good Quality …
What we are focussed on at Peasum. End-Customers: we always put the end-customers of any Client Organisation services at the heart of everything we do as a programme – from the way in which we design services to how we implement …