The role of the service provider to a partner organisation is very critical and so the Organisation must expect and require that the Service Provider embrace these characteristics as the foundation for a long-term relationship:
- An appreciation of the organisation’s business & service requirements and an appetite to deliver them effectively including a flexibility in working within their overall customer & corporate values inherent in its business (including Corporate and Social Responsibility agenda, local training and employment opportunities and the use of SMEs where practical).
- An awareness and understanding of the needs and diversity of the organisation’s customers and the importance of sharing the outlook and values of the business as a whole in delivering services to them.
- An appetite for investment in service provision if the scale, scope and length of the contract makes this viable and appropriate opportunities present themselves.