There are three important areas where we would like input from users as we design and deliver any required transformed service. Functionality – making sure that the new services enable users to do all the things they need to do …
Peasum Blog Articles.
User-centric design is the practice of studying the service from the viewpoint of the customer on a variety of levels, identifying what is important and improving the service in response to the insights gathered. Peasum deploys this approach in order …
Peasum specialises in enabling organisations within the Third Sector unearth creative ways to keep their doors open. Peasum works with organisations to find smarter ways to work so that staff & volunteers can operate effectively & efficiently.
Step 2: Drilling Further – Characteristics of Poor Service Ethos The following are some examples of an insufficiently focused Technology Support & Delivery function’s service ethos: Condescending end-user approach: It is not unusual to find that some staff are IT-literate and …
Empower your workforce with the “right tools for the job” improving business delivery through: Robust Technology Systems To enhance the service provision to customers by reducing the number of hand-offs and increasing ways in which they can access business services Good Quality …
What we are focussed on at Peasum. End-Customers: we always put the end-customers of any Client Organisation services at the heart of everything we do as a programme – from the way in which we design services to how we implement …
How Peasum works Clients and Stakeholders. Straightforward, Open and Honest – We strive to make things easy for our clients and stakeholders and will always be open when we face challenges / difficulties within the programme & project initiatives. Collaborative – We …
At a minimum, Peasum will always drive the following as outcomes of any programme or project initiatives. Significant Cost Savings – From day one of delivering a service we aim to ensure that Organisations benefits from savings the running cost so that it …
As a consultancy supporting organisations in the delivery of Business Change & Transformation Initiatives, we at Peasum believe that Performance Management arrangements will need to have some key features to maintain a mutual beneficial relationship between Client and Service Provider: Single source …
Upon embracing and, applying all of the characteristics for a long-term Service Provider relationship organisations can then reap the following benefits: A single set of shared objectives and parameters for planning and decision-making. A single point of accountability in relation …