Peasum recognises that successful transformational change needs to happen alongside delivering cost efficiencies. Consequently, we work with your business teams to ensure the delivery of cost reductions are sustainable. This should also be linked to a demonstrable improvement in overall customer …
Peasum Blog Articles.
Peasum specialises in enabling organisations within the Third Sector unearth creative ways to keep their doors open. Peasum works with organisations to find smarter ways to work so that staff & volunteers can operate effectively & efficiently.
For many 3rd sector organisations, there are concerns about how the recent crisis has negatively impacted their ability to deliver planned objectives, even where there is a surge in demand for services due to the impact of the global pandemic …
Step 2: Drilling Further – Characteristics of Poor Service Ethos The following are some examples of an insufficiently focused Technology Support & Delivery function’s service ethos: Condescending end-user approach: It is not unusual to find that some staff are IT-literate and …
One of the biggest challenges faced by Technology Solutions teams and their clients originate from a lack of empathy for user needs.