There are three important areas where we would like input from users as we design and deliver any required transformed service. Functionality – making sure that the new services enable users to do all the things they need to do …
Peasum Blog Articles.
For many 3rd sector organisations, there are concerns about how the recent crisis has negatively impacted their ability to deliver planned objectives, even where there is a surge in demand for services due to the impact of the global pandemic …
Step 2: Drilling Further – Characteristics of Poor Service Ethos The following are some examples of an insufficiently focused Technology Support & Delivery function’s service ethos: Condescending end-user approach: It is not unusual to find that some staff are IT-literate and …
One of the biggest challenges faced by Technology Solutions teams and their clients originate from a lack of empathy for user needs.
What we are focussed on at Peasum. End-Customers: we always put the end-customers of any Client Organisation services at the heart of everything we do as a programme – from the way in which we design services to how we implement …
At a minimum, Peasum will always drive the following as outcomes of any programme or project initiatives. Significant Cost Savings – From day one of delivering a service we aim to ensure that Organisations benefits from savings the running cost so that it …
Ever wondered what your attitude or approach to work would be if you were employed by an organisation or associated with a project team delivering something where you would ultimately also become an end user, customer or beneficiary? I often …
As society gradually emerges from the Covid-19 pandemic, it is almost certain that things will hardly be Business As Usual (BAU) and as a result organisations will be reassessing and adjusting to new ways of going about their business. As …