Kayo Adisa, Author at Peasum Blog

Evaluating the Success of Our Training Approach – Part 3

Kayo AdisaUncategorizedMay 6, 2022

We assess the effectiveness of our applied training approach using the following indicators: C Indicators: Volume and nature of calls received, requesting information that had previously been providedat training, or is easily available to end-users Completion of continuous improvement activities …

Evaluating the Success of Our Training Approach – Part 1

Kayo AdisaUncategorizedMay 3, 2022

We assess the effectiveness of our applied training approach using the following indicators: Criteria A: Successful user adoption of any digital means of processing activities (%) Uptake of and participation via the various training channels as a percentage of the …

Peasum’s Training Approach – Part 2

Kayo AdisaUncategorizedApril 26, 2022

Our training approach sees us co-ordinating a programme of training/development over the period of any transformation lifecycle to ensure that: Services are delivered by effectively trained staff with the skills and knowledge required Activity is coordinated to ensure users have …

Peasum’s Training Approach – Part 1

Kayo AdisaUncategorizedApril 21, 2022

As part of any Transformation Programme, we aim to provide the training and knowledge to Stakeholders to ensure an easy adoption / transition to the new ways of working. Key principles underpinning our approach to training are to: Deliver service …

User-Centric Design: Invite User Input in 3 Key Areas

Kayo AdisaCustomer Focus, Service DeliveryMarch 23, 2022

There are three important areas where we would like input from users as we design and deliver any required transformed service. Functionality – making sure that the new services enable users to do all the things they need to do …

Optimising Tech Solutions Delivery: Explained in 3 Steps

Kayo AdisaCustomer Focus, Service DeliveryFebruary 3, 2022

Step 2: Drilling Further – Characteristics of Poor Service Ethos The following are some examples of an insufficiently focused Technology Support & Delivery function’s service ethos: Condescending end-user approach: It is not unusual to find that some staff are IT-literate and …

How to Improve Organisational Capacity for Sustainable Growth – No. 2

Kayo AdisaBusiness Optimisation, Performance ManagementDecember 7, 2021

How to improve organisational capacity for sustainable growth. No. 2 Empower your workforce with the “right tools for the job” improving business delivery through: Structured & Optimised Processes that link everything togetherDeveloping robust and standardised business processes that ensure the …

Essential Programme & Project Delivery Values – No. 4

Kayo AdisaCustomer Focus, Service DeliveryNovember 23, 2021

What we are focussed on at Peasum. End-Customers: we always put the end-customers of any Client Organisation services at the heart of everything we do as a programme – from the way in which we design services to how we implement …

Essential Programme & Project Delivery Values – No. 1

Kayo AdisaUncategorizedNovember 2, 2021

What Really Matters To Us. At Peasum we believe every Programme of Project Initiative must have an established structured delivery mechanism for putting in place the tools and assets needed to deliver the specific outcomes outlined by the Client Organisation. It must …

Performance Management for Service Provision

Kayo AdisaService Delivery, Transformation, UncategorizedOctober 19, 2021

As a consultancy supporting organisations in the delivery of Business Change & Transformation Initiatives, we at Peasum believe that Performance Management arrangements will need to have some key features to maintain a mutual beneficial relationship between Client and Service Provider: Single source …

Author: Kayo Adisa

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