User-centric design is the practice of studying the service from the viewpoint of the customer on a variety of levels, identifying what is important and improving the service in response to the insights gathered. Peasum deploys this approach in order …
Peasum Blog Articles.
Peasum recognises that successful transformational change needs to happen alongside delivering cost efficiencies. Consequently, we work with your business teams to ensure the delivery of cost reductions are sustainable. This should also be linked to a demonstrable improvement in overall customer …
For many 3rd sector organisations, there are concerns about how the recent crisis has negatively impacted their ability to deliver planned objectives, even where there is a surge in demand for services due to the impact of the global pandemic …
One of the biggest challenges faced by Technology Solutions teams and their clients originate from a lack of empathy for user needs.
How to improve organisational capacity for sustainable growth. No. 2 Empower your workforce with the “right tools for the job” improving business delivery through: Structured & Optimised Processes that link everything togetherDeveloping robust and standardised business processes that ensure the …
Upon embracing and, applying all of the characteristics for a long-term Service Provider relationship organisations can then reap the following benefits: A single set of shared objectives and parameters for planning and decision-making. A single point of accountability in relation …
There is now a widespread appetite to achieve savings and efficiencies across businesses, achieved through the introduction of scalable digital & mobile working solutions. So, there are a range of business drivers that impact across operating model layers that can …
Communication is a big part of successful project delivery. It isn’t just about communicating within a project team but with other internal and external stakeholders (such as business users, project sponsors, or upper management) who will often have only broad …
Business growth ambitions, entering new markets or developing new products and services unavoidably introduce new complexities into organisations. Therefore, business change and transformation projects shouldn’t introduce additional difficulties but rather, find simple and creative ways to address and deliver business …
So what happens next? Even If many CEOs remain optimistic about the strength of the economy post-pandemic, it isn’t hard to imagine that this must be the most common question at the back of their minds as they assess the …