Communication is a big part of successful project delivery.
It isn’t just about communicating within a project team but with other internal and external stakeholders (such as business users, project sponsors, or upper management) who will often have only broad or even very limited knowledge of the subject matter or area.
The role of a Subject Matter Expert (SME) on a project initiative cannot be understated as they possess special, in-depth knowledge of a business area that enhances a project team’s understanding of a given legacy process, which ensures that the project’s/program’s deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.
At Peasum, we appreciate that listening to both the voice of the customers and that of the business is absolutely critical to the successful delivery of business transformation.
