As a Consultancy supporting organisations in the delivery of Business Change & Transformation Initiatives, we at Peasum believe that Continuous Improvement arrangements will need to have some key features to maintain a mutually beneficial relationship between Client and Service Provider:
1. Mutual transparency with Organisation and Strategic Partner agreeing to share information relating to their management systems, business procedures, resources, costs and business plans
2. Commitment to continuous improvement and implementation of a continuous improvement plan with adequate management capacity and resources to implement and evaluate improvement initiatives that benefits both Organisation and Strategic Partner.
3. Commitment to share learning gained in delivering the services and from other Strategic Partnerships to implement innovations and service improvements
4. Joint Business Planning to ensure priorities and actions are reviewed and fit with changes in market conditions, regulations and customer expectations.